Returns & Refunds Official Policy

At Northeast EquiWellness, we want you and your horse to be completely satisfied with your red light therapy and PEMF equipment. If something isn't right, we're here to help.

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Return Window

You may return most items within 30 days of delivery for a refund or exchange.

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Condition of Returned Items

We accept returns in the following cases:

• Unused items in their original condition and packaging

• Defective or damaged items, including products damaged in transit or that arrive with a manufacturing defect

Items showing signs of use beyond inspection, or missing original packaging/accessories, may not qualify for a full refund.

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How to Start a Return

1. Contact us at contact@northeastequiwellness.com or +1 (201) 279-1875 (text, or call by appointment) within 30 days of delivery with your order number and the reason for return.

2. We'll provide return instructions and, if applicable, a return shipping label.

3. Once we receive and inspect the item, we'll process your refund or exchange.

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Return Shipping Costs

• Defective or damaged items: We cover return shipping costs.

• All other returns (change of mind, etc.): The customer is responsible for return shipping costs.

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Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method the same day in most cases, and no later than 3 business days. Please note it may take additional time for your bank or credit card company to post the refund.

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Exchanges

If you'd prefer an exchange instead of a refund, let us know when you contact us — we're happy to help you find the right product or size.

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Manufacturer Warranty

In addition to our 30-day return window, our therapy devices are backed by a manufacturer warranty covering defects in manufacturing:

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• Red light therapy and laser devices: 1-year warranty

• PEMF therapy devices: 2-year warranty

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These warranties cover manufacturing defects only. They do not cover normal wear and tear, accidental damage, misuse, or theft. If you experience an issue with your device that you believe is a manufacturing defect, contact us with your order number and a description of the issue, and we'll help determine the best next step, whether that's a repair, replacement, or other resolution.

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If your device is outside of the warranty period and you encounter a problem, we invite you to contact us and we can provide paid repair or replacement options.

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Damaged or Defective on Arrival

If your order arrives damaged or isn't working as expected, contact us right away with photos of the item and packaging so we can make it right quickly, whether that's a replacement or a refund.

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Questions?

If you have any questions about our returns and refunds policy, reach out to us at contact@northeastequiwellness.com or +1 (201) 279-1875 (text, or call by appointment) — we're happy to help.